Provide SMTP server configuration and test the connection.Select the ‘Email’ check-box to enable sending email notifications.Open Administration > Settings, and scroll down to the ‘Email’ section.If you are using YouTrack InCloud edition and you have changed the default settings, or if you are using YouTrack Standalone edition, you need to make sure that sending email notifications is enabled and working properly. In this case we have already enabled and configured sending email notifications for you. If you are using YouTrack InCloud edition and have NOT changed the default settings, you can skip this step and move on to the second step. Resolve specific problems (if applicable).įirst of all, we need to make sure that email notifications are enabled and configured correctly on our server.Step-by-step configurationīasically, the configuration process includes the following steps: If you’re ready to try this out, let’s delve a little deeper into the configuration process. Note how none of these customers had to create user accounts in YouTrack, meaning that this process doesn’t affect your license limitations at all. Valery is excluded from the notification list, as she has already received the email. The answer is added as an issue comment, and customer Johnny receives a notification of the John’s comment. Customer John replies to the notification, adding Valery in ‘CC’. Valery and the other two customers on CC receive notifications of this.Ĥ. Thom, a support engineer, replies by posting a comment in YouTrack.ģ. Valery, a customer, emails the help desk, CC’ing two other customers.Ģ.If customers include additional recipients in ‘To’ and ‘CC’ fields, all those recipients should become participants of the corresponding conversation, get notifications and be able to add comments by replying to them (or to the original reporter). Our customers should receive all the notifications with the engineers’ comments, and the engineers should get all the customers’ replies as comments in YouTrack. Customers shouldn’t have to log into YouTrack, and our support engineers shouldn’t need to check their support mailbox. We want to support our helpdesk customers by email using YouTrack. Well, we’ve just released YouTrack 5.2 which enhances this functionality by allowing you to support multiple helpdesk customers in a single email thread! Starting with v5.1, YouTrack can be used as a helpdesk without having to create accounts for your customers (the setup process is described here). Creating and configuring your helpdesk project.
0 kommentar(er)
